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PRODUCT RETURN PROCEDURES

All products being returned (whether defective or otherwise) must have an approved Return Authorization # (RA #) written clearly on the outside of the shipping box. If product being returned in its original box we request the RA# be put in a packing list envelope attached to the box.

Obtaining a RA#

If you have a return please give us a call at 800-548-0277. We will need the following information:

  Your Customer Number
Invoice Number
Part # being returned
Quantity being returned
Reason for Return

Defective Xerox product

Xerox Monochrome, Laser, Legacy, Phaser, WorkCentre and Personal Printer: Defective claims must be issued directly to Xerox by the end user. Please call 1-800-835-6100 or visit our site for an online Xerox Defective Returns claim form.

Product Warranty

All products are sold with the Manufacturer's warranty. Beyond Technology makes no warranty and will assume no liability for damages resulting from the use of any consumable in any manufacturer's equipment other than the vendor's warranty.

Non-Defective Products

We will issue an RA# on Non-Defective products less than 90 days old. We will grant credit for returns only if the product and packaging are in resalable condition. The cost of returning the product will be the responsibility of customer. All Non-Defective Products can be subject to a minimum 15% restocking fee.

Shipping errors

All shipping errors should be reported to our Customer Service Department within 5 days of receipt of product.

Products Damaged in Transit

From time to time a shipment is damaged in transit. If this is the case please refuse delivery. If the product has been accepted please call Beyond Technology immediately at our Customer Service Dept. Do not open the damaged box until after inspection from the carrier. If you oen a delivery and then notice the product is damaged or missing, return all product and packaging to the box until after it is inspected.